FAQs

FAQs

• Are your products guaranteed?

All our doors and windows have a 10 year Manufacturer Defect Guarantee.

• How long does the whole process take? 

Internal doors - 4-6 weeks from initial enquiry 

External doors & windows - 6-8 weeks from initial enquiry.

• Do I have to come into the showroom to make an order?

No. You’re more than welcome to come down and take a look but if you already know what you’re after then we can get a quote sent over to you. 

• Can you tell what the fire rating for my door is?

All of our Fire Doors have a 30 minute rating and come with a certificate.

• Do I need to buy door handles separately?

All our pre-finished oak doors come with free handle packs.

• How do I clean my internal doors?

Our pre-finished internal doors can be easily cleaned using a mild soap and warm water, you’ll just need a clean cloth to wipe down the surfaces.

• How do I clean my external composite door? 

Warm soapy water is perfect for cleaning your new compost door. Avoid using harsh chemicals and solvents. They have the potential to damage the door.

• Do doors come in standard sizes? 
  

There are multiple internal door sizes available. If you let us know the width and height, we can make sure you receive the correct size. 

Our external doors are bespoke made so, for pricing purposes, we just need a photo of your existing door. Once we have sent you a quote and you're happy to proceed, we'll pop out to take some actual measurements.

• What does 'pre-finished door' mean?

Pre-finished means your door has had numerous coats of clear, hard-wearing AC lacquer professionally applied and will arrive ready to hang.