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FAQs

You are welcome to pop down to our showroom Monday-Friday 10am-3pm or Saturday 10am-2pm

Contact Us
FAQs

FAQs

  • Are your products guaranteed?

All our doors and windows come with a 10-year manufacturer defect guarantee. Some internal doors have a 25-year guarantee, and our pre-finished oak doors have a 10-year finish guarantee. Additionally, Door Warehouse offer a 10-year workmanship guarantee. 

  • How long does the whole process take?

Internal doors: 4-6 weeks from placing your order.

External doors, windows and stair renovations: 6-8 weeks from placing your order.

  • Do I have to come into the showroom to place an order?

No. You’re more than welcome to visit our showroom, but we can provide a quote based from photos and approximate measurements. We'll do a site survey to measure up if you decide to go ahead.

  • Can you tell me what the fire rating for my door is?

All of our internal fire doors have a 30-minute rating and come with a certificate.

  • Do I need to buy door handles separately?

Yes, however, our pre-finished internal oak doors come with free handle packs on orders of 5 or more doors.

  • How do I clean my internal doors?

Our pre-finished internal oak doors can be easily cleaned using a mild soap and warm water, you’ll just need a clean cloth to wipe down the surfaces.

  • How do I clean my external composite door?

Warm soapy water is perfect for cleaning composite doors. Avoid using harsh chemicals and solvents: they have the potential to damage the door.

  • Do doors come in standard sizes?

Yes. All our internal doors come in standard sizes: 30" being the most common, and 33" being part-M compliant (for disability access). Our fitting service includes trimming the lippings of your doors to get the fit spot on. If you have a door opening that isn't standard, we can provide a made to measure internal door.

Our external doors are made to measure. We can provide a quote from a photo of your existing door/opening. Once we have sent you a quote and you're happy to proceed, we'll pop out to take some actual measurements.

  • What is a 'pre-finished door'?

A pre-finished door, also known as fully-finished, has had numerous coats of clear, hard-wearing AC lacquer professionally applied before being delivered. That means that your doors will arrived ready to hang, saving the time and effort involved in having to apply a door treatment on site. Pre-finished internal oak doors are our most popular door for this reason. That, plus the fact that they look great, and have a solid core.

If you have a question not answered above, don't hesitate to call us on 01244 281311 or send us a message.

What Our Customers Say...
The front doors are perfect. We can’t thank you enough for all your help and excellent advice.
– Marilyn and Tony
Very impressed with the customer service I received from Door Warehouse when I ordered new internal doors. Very helpful and friendly staff.
– Matt Jones, Internal doors
Super friendly, knowledgeable staff and great after sales advice on a few queries we had. Highly recommended.
– Lorraine M, Internal doors
You really are getting the best of both worlds: great price and quality!
– Michael Pritchard, Internal doors
Fantastic service from ordering to fitting. Big thankyou to Tim for helping with the order and Mark the fitter who did a brilliant job, friendly and left everywhere clean. I'm so pleased.
– Karen Swindles
Dan was great throughout, especially given the challenges of Covid, and the gentleman who installed the door was very friendly and professional. Thank you.
– Jo
Windows are just lovely... Fantastic job!
– Chris Walker, Chester
Excellent service from start to finish. The quality of the external and internal doors we got are second to none.
– Edward White, Internal & external doors
The doors are stunning and the workmanship on our staircase is beautiful. I would highly recommend Door Warehouse. The value added to the house is amazing.
– Mr Mealing , Internal doors & stairs
Thanks everyone for the fantastic job will definitely be recommending you!!!
– Gordon McMullan
Just wanted to send a note to say sincere thanks for the doors. They look wonderful and the fitters have done a tremendous job.
– Rachael, Internal doors
The Rock Door is great and it looks good in its setting. The whole experience of choosing the door and arranging the fitting ran smoothly. The fitter was very amiable and a very clean workman on the job.
– Tom McCallion, Rock Door Composite Door
I’m just getting in contact to say that I am absolutely made up with the door. The service has been great throughout and I have recommended you to my family.
– Jess Fox
Thank you so much for our lovely new doors, they have made such a difference to our home. Your after sales service has been second to none.
– David Evans
First class service and craftsmanship at a reasonable price from a helpful, obliging and friendly family owned company. Highly recommended without hesitation.
– Rob Richardson
The doors look absolutely spectacular. They transform our home and the quality of them is superb. I cannot thank you enough for the amazing service.
– Vicky Pearce , Internal doors
Door Warehouse offers an excellent service and craftmanship, and is a helpful company where there is never any pressure to buy. The fact they are a local company is a bonus, too.
– Rachael Davies, Stair replacement
Nothing is too much trouble, very patient staff, very helpful, delightful to deal with. Very highly recommended. Great range of doors and door furniture.
– Mr Robert Greenhalgh
Just a line to say how pleased we are with our front porch configuration and stable style back door. Lee completed them this week and made a very professional job indeed.
– Marilyn & Bill Percival
These guys are brilliant. I thought I had a problem with a door that was an odd size. They talked me through what was possible and hey presto delivered exactly what I wanted at a great price.
– A Todd
I’ve used this company twice now for internal and external doors. Their service is excellent and nothing is too much trouble for the sales team or the fitters. Good service, good quality. No hesitation in recommending this company.
– Rosie Gayle
Ordered a composite door. The communication from purchase to installation was second to none and the quality of the door is brilliant.
– Phil W
Mark did a wonderful job on replacing my downstairs doors, including a heavy fire door into the garage, and I am delighted with the result. I will definitely be ordering new doors upstairs from Door Warehouse.
– Susan Cutts
From start to finish, everything they said would happen, did happen, and delivery was bang on time. The result is a beautiful new front door, with heaps of kerb appeal.
– Dave and Jane Snelson