Privacy

You are welcome to pop down to our showroom Monday-Friday 10am-3pm or Saturday 10am-2pm

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Privacy Statement

This privacy policy sets out how we use and protect any information that you give when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Information collected by our website

Controlling your personal information

Website Security

An Introduction to cookies

Your consent for cookie deployment by our website.

Cookies used by our website

Actual cookies deployed

How to disable cookies

Information collected by our website

What we collect

For the purpose of making an enquiring or placing an order, our website may collect the following information. Your name and appropriate contact information including email address, address, preferences and interests. Other information relevant to customer surveys and/or offers may also be requested.

What we do with the information collected

We require this information to understand your needs and provide you with more information for the product(s)/service(s) you have requested. Your information may also be stored in a CRM system for Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to or email us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Security

Website Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

External Links

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

An introduction to cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

Cookies deployed by our website:

ensure that functionality operates as intended

remember your choices and preferences during and between visits

allow you to share pages via social network widgets like Facebook, Twitter and AddThis

allow you to interact with our website by leaving comments or opinions

post enquiries via our Anti-Spam enquiry form

track your visit for statistical analysis, allowing us to improve the usability, speed and security of our website

Cookies are not deployed to:

collect any personal identifiable information (without your express permission)

collect any sensitive information (without your express permission)

pass data to advertising networks

pass personally identifiable data to third parties

pay sales commissions

Your consent for cookie deployment by our website.

Upon your first visit to our website, you may have noticed our banner alerting you to the use of cookies by our website. In compliance with the 2011 EU Cookie Law, our website operates on an ‘Implied Consent’ basis. This means that we will assume that you have opted-in for our website to deploy cookies until you choose to deactivate them within your browser settings or via the instructions below. By default, the majority of popular web browsers automatically permit websites to deploy cookies onto your device. Below you can learn more about the specific cookies deployed by our website, and how they can be disabled. For more information on the EU Cookie Law in the UK, we recommend visiting the Information Commissioner’s Office (ICO) website where you can find the latest information, guidelines and advice on the EU Cookie Law.

Cookies used by our website

Social Network Sharing

We encourage users to share our content and/or like our on profile on the popular Social Media websites Facebook, Twitter, YouTube, Google+ and LinkedIn. In order to make ‘Social Sharing’ accessible, our website utilises widgets either provided directly from the Social Networks and/or via amalgamative widgets from third parties such as AddThis. Cookies and privacy implications from the social networks vary and will be dependent on your nominated privacy settings with each Social Network. Social Sharing buttons will only deploy cookies if you are signed to that respective Social Network at the time of being on our website.

Analytical Tracking

Our website has Google Analytics installed which allows us to track and compile anonymous visitor statistics. The information collected ranges from simple traffic volume to the type of browser you are viewing our website with. This information is valuable to us not just for marketing analysis and quantification, but to improve the usability, security and load speed of our website content. Google Analytics is a popular, secure, flagship webmaster product from Google. The privacy and security of Google Analytics data is a high priority at Google that you can read more about on Google’s Analytics Data Safeguarding page. Google also offer a Google Analytics Opt-out Browser Add-on that will allow you to automatically Opt-out of all websites that track your activity via Google Analytics. No personal information is collected by Google Analytics.

Cookie Consent Check

As mentioned above, upon your first visit our website displays a banner at the top of the page alerting you about cookies being deployed by our website. In order for our website to remember your choice of opting-in, we store an anonymous cookie to remove the alert banner for 28 days. To prevent this cookie being stored, simply do not accept and close the alert. If you have already accepted the alert and you wish to remove the cookie, please clear your cookies within your browser settings.

Enquiry Forms

Visitors can choose to contact us via enquiry form(s) on our website. In order to prevent spam enquiries, we protect our forms with a ‘CAPTCHA’ challenge to ensure the submission is from a living person, rather than a computer bot. This CAPTCHA challenge creates a cookie that is used only to check the input response from the user is correct. The CAPTCHA cookie does not store any other information from your enquiry.

Google Maps/Places

Our website may have our Google Maps/Places profile embedded within an iframe. Google Maps creates cookies that enable the functionality of their powerful mapping software. No personal information is stored or shared on the cookies deployed by Google Maps/Places

Actual cookies deployed

Below is a table of information which lists all cookies deployed and used on our website.

Cookie Category Cookie Name Cookie Description
Google _utma A Google Analytics cookie, which keeps track of the number of times, a visitor has been to the site, when their first visit was, and when their last visit occurred.
_utmb A Google Analytics cookie, which creates a timestamp of the exact moment when a visitor enters a site.
_utmc A Google Analytics cookie, which creates a timestamp of the exact moment when a visitor leaves the site.
_utmv Used for reporting in Google Analytics classifying the visitor.
_utmz A Google Analytics cookie which tracks where the visitor came from, what search engine was used, what link was clicked on, what keywords used, and where in the world the site was accessed from.
Compliance Cookie cookie_ok
Confirms that you understand the cookies used on this site

How to disable cookies

Most modern browsers allow you to control your cookie settings for all websites that you browse. You can disable cookie deployment completely by editing your browser settings, however in doing this you may be limiting the functionality that is displayed on our website. To learn how to disable cookies on your preferred browser we recommend reading this advice posted by Google.

If you are concerned about cookies tracking your movements on the Internet then you may be concerned about spyware. Spyware is the name given to a particular band of cookies that track personal information about you. There are many antispyware programs that you can use to prevent this from happening. Learn more about antispyware software – http://en.wikipedia.org/wiki/Spyware. As mentioned earlier in this page you call also disable Google Analytics on all websites by downloading the Google Analytics Opt-out Browser Add-on.

What Our Customers Say...
Just a line to say how pleased we are with our front porch configuration and stable style back door. Lee completed them this week and made a very professional job indeed.
– Marilyn & Bill Percival
Door Warehouse offers an excellent service and craftmanship, and is a helpful company where there is never any pressure to buy. The fact they are a local company is a bonus, too.
– Rachael Davies, Stair replacement
These guys are brilliant. I thought I had a problem with a door that was an odd size. They talked me through what was possible and hey presto delivered exactly what I wanted at a great price.
– A Todd
Fantastic service from ordering to fitting. Big thankyou to Tim for helping with the order and Mark the fitter who did a brilliant job, friendly and left everywhere clean. I'm so pleased.
– Karen Swindles
I’m just getting in contact to say that I am absolutely made up with the door. The service has been great throughout and I have recommended you to my family.
– Jess Fox
Windows are just lovely... Fantastic job!
– Chris Walker, Chester
From start to finish, everything they said would happen, did happen, and delivery was bang on time. The result is a beautiful new front door, with heaps of kerb appeal.
– Dave and Jane Snelson
Ordered a composite door. The communication from purchase to installation was second to none and the quality of the door is brilliant.
– Phil W
Thanks everyone for the fantastic job will definitely be recommending you!!!
– Gordon McMullan
Very impressed with the customer service I received from Door Warehouse when I ordered new internal doors. Very helpful and friendly staff.
– Matt Jones, Internal doors
You really are getting the best of both worlds: great price and quality!
– Michael Pritchard, Internal doors
Super friendly, knowledgeable staff and great after sales advice on a few queries we had. Highly recommended.
– Lorraine M, Internal doors
I’ve used this company twice now for internal and external doors. Their service is excellent and nothing is too much trouble for the sales team or the fitters. Good service, good quality. No hesitation in recommending this company.
– Rosie Gayle
Just wanted to send a note to say sincere thanks for the doors. They look wonderful and the fitters have done a tremendous job.
– Rachael, Internal doors
Dan was great throughout, especially given the challenges of Covid, and the gentleman who installed the door was very friendly and professional. Thank you.
– Jo
Thank you so much for our lovely new doors, they have made such a difference to our home. Your after sales service has been second to none.
– David Evans
The doors are stunning and the workmanship on our staircase is beautiful. I would highly recommend Door Warehouse. The value added to the house is amazing.
– Mr Mealing , Internal doors & stairs
The Rock Door is great and it looks good in its setting. The whole experience of choosing the door and arranging the fitting ran smoothly. The fitter was very amiable and a very clean workman on the job.
– Tom McCallion, Rock Door Composite Door
The doors look absolutely spectacular. They transform our home and the quality of them is superb. I cannot thank you enough for the amazing service.
– Vicky Pearce , Internal doors
First class service and craftsmanship at a reasonable price from a helpful, obliging and friendly family owned company. Highly recommended without hesitation.
– Rob Richardson
Excellent service from start to finish. The quality of the external and internal doors we got are second to none.
– Edward White, Internal & external doors
Mark did a wonderful job on replacing my downstairs doors, including a heavy fire door into the garage, and I am delighted with the result. I will definitely be ordering new doors upstairs from Door Warehouse.
– Susan Cutts
Nothing is too much trouble, very patient staff, very helpful, delightful to deal with. Very highly recommended. Great range of doors and door furniture.
– Mr Robert Greenhalgh
The front doors are perfect. We can’t thank you enough for all your help and excellent advice.
– Marilyn and Tony